OXARO partnered with Raymond Chabot Grant Thornton Inc. (RCGT), the court-appointed Monitor in the insolvency proceeding of Asbestos Corporation Limited, to support the delivery of a court-mandated asbestos claims program overseen by the Superior Court of Quebec. The engagement focused on enabling secure, accessible, and scalable digital intake and operational support services for claimants across multiple jurisdictions.
Leveraging its experience delivering complex, sensitive programs, OXARO provided the technology platforms, secure hosting, and operational capabilities required to support a high-volume, multi-channel claims intake environment operating under judicial oversight.
OXARO has built a web-based Claims Intake Platform for the Proof of Claims form, a portal for external users to review existing claims and a one-stop claims management system. OXARO’s systems are designed to accept and manage claim submissions across multiple intake channels such as web-form, email, fax, phone and physical forms.
The Platform is hosted in the OXARO Protected-B ready cloud infrastructure and offers a multilingual interface with specific, targeted versions of the form based on the geographical location of the user.
As part of the restructuring of Asbestos Corporation Limited, Raymond Chabot Grant Thornton Inc. was appointed by the Superior Court of Quebec as Monitor to oversee the administration of the claims program. OXARO was engaged by RCGT to design and deliver the digital Proof of Claim intake platform, develop the supporting claims management and case management capabilities, and operate an omni-channel contact centre providing administrative support to claimants throughout the submission process.
OXARO’s delivery of a modern, secure and easy-to-use submission platform improves accessibility for claimants and streamlines the submission of the Proof of Claim form and supporting documentation. The omni-channel approach ensures claimants can engage through their preferred method while supporting consistent, reliable administrative intake and operational workflows.
Key Deliverables:
OXARO designed and implemented a secure, web-based Proof of Claim submission platform and a claims management system to support the administrative intake lifecycle and monitoring from submission through decision and appeal. The solution supports multiple intake channels, including:
Submissions from all channels are consolidated within the claims management system to support consistent intake handling, administration, operational oversight, and reporting.
The platform is hosted within OXARO’s Protected B-ready cloud infrastructure, supporting stringent security, privacy, and compliance requirements. The solution provides a separate and secure user experience for bulk submissions by law firms and insurance companies, and incorporates accessibility, data protection, and scalability considerations throughout the system design.
OXARO’s engagement focused on technology delivery, secure hosting, and operational intake support, working within the framework and oversight of the court-appointed Monitor.
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