National Do Not Call List – Canadian Radio-television and Telecommunications Commission

OXARO delivered a public-facing website, protected database, contact centre, e-commerce solution, and telemarketer portal all through the team’s effective planning, analysis, redesign, implementation, and operation of the National Do Not Call List. Our team delivered the technology solutions and services to the both the public and telemarketers across Canada in a rapid 3-month delivery timeline.

Public Sector – Federal Government of Canada
OXARO Digital – Solutions, Operations, Transformation
Website, Self service portal, E-commerce platform

Background

The National Do Not Call List (DNCL) gives consumers a choice between receiving telemarketing calls or not. Consumers living in Canada can reduce the number of telemarketing calls received by registering their telephone number to the National DNCL, which sets out responsibilities for Canada’s telemarketers and their clients. Telemarketers must abide by the Unsolicited Telecommunications Rules, including registering with the National DNCL and paying to use the Do Not Call List. 

Impact

OXARO administers the National Do Not Call List operation to consumers and telemarketers across the country. Through this operation, our team provides the technology solution and services to protect consumers across Canada from receiving unwanted telemarketing calls while enabling telemarketers to remain compliant with the Unsolicited Telecommunications Rules. 

Project Scope

OXARO is responsible for the design, development, implementation, and operations of five (5) major functional components for the National DNCL, including:

  • Contact centre
  • Public website
  • E-commerce solution permitting telemarketers to access the National DNCL
  • Collection and protection of personal data

Deliverable Breakdown

  • Self-service telemarketer portal
  • Public facing website
  • Omni-channel contact centre including call, online chat, email, and TTY
  • OXARO Cloud – Protected B cloud solution

Client Benefits

Client Experience – Customer contact centre and website servicing the public and telemarketers in support of the National Do Not Call List.

OXARO Cloud – Protected B cloud compliant solution, including ISO 27001, ISO 27017, ISO 27018 and SOC 2 Type II compliance. 

Management of DNCL funds – Collection of public funds through the purchase of the National DNCL and remittance of funds back to telemarketers and Public Safety Canada based on the Unsolicited Telecommunications Rules.

Locations

Headquarters

116 Albert St #1000, Ottawa, ON K1P 5G3

Innovation Center

116 Albert St #600 Ottawa, ON K1P 5G3