Contact Centre Services
Turn clients into advocates with empathetic and efficient contact centre services.
Professional and engaging agents (annoying hold music not included)
Sometimes, a listening ear makes all the difference
Experienced, empathetic contact centre services ensure your clients feel heard
Human
Our agents aren't upsellers - they are problem solvers. Our highly trained, professional agents are bilingual, security-cleared, and located in downtown Ottawa. They specialize in personalized service to ensure programs are accessible to those who need it most.
Trusted
We support projects for clients such as Public Safety, Public Health, and the Canada Radio-television and Telecommunications Commission. Leveraging cloud-based telephony providers, we offer industry-leading tools and reporting with a local touch.
Turnkey Solutions
From case management to payment processing to reporting and analytics: our Contact Centre provides complete service for both individuals and businesses (with a smile).
Flexible and adaptable contact centre services ensure clients can reach you whenever, wherever:
- Toll-free, Canada-wide voice calling
- TTY
- Fax
- 24/7 capability
- Web-based chat
- Agent callback