Contact Centre Services

Turn clients into advocates with empathetic and efficient contact centre services.

Professional and engaging agents (annoying hold music not included)

Sometimes, a listening ear makes all the difference

Experienced, empathetic contact centre services ensure your clients feel heard

Human

Our agents aren't upsellers - they are problem solvers. Our highly trained, professional agents are bilingual, security-cleared, and located in downtown Ottawa. They specialize in personalized service to ensure programs are accessible to those who need it most.

Trusted

We support projects for clients such as Public Safety, Public Health, and the Canada Radio-television and Telecommunications Commission. Leveraging cloud-based telephony providers, we offer industry-leading tools and reporting with a local touch.

Turnkey Solutions

From case management to payment processing to reporting and analytics: our Contact Centre provides complete service for both individuals and businesses (with a smile).

Flexible and adaptable contact centre services ensure clients can reach you whenever, wherever:

Ready to turn clients into champions?

Awesome -we promise we’ll never put you on hold.

Locations

Headquarters

340 Albert Street, Suite 1800 Ottawa, ON K1R 7Y6

Innovation Centre

Downtown Ottawa